Privacy policy

PRIVACY POLICY

All the personal data collected by this website will be always treated in accordance to the EU Regulation 2016/679 of the European Parliament and of the Council of the 27th of April 2016, concerning the protection of the natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation), as well as in compliance of the national laws related to data protection. This website will provide users with appropriate technical resources with the aim that, prior to sending their personal data, they can access to the Privacy Policy and any other important information regarding data protection.

IDENTIFICATION OF THE ENTITY RESPONSIBLE OF THE DATA TREATMENT

  • Full Name: José Ruiz Pardo
  • ID n.: 77469008-V
  • Address: Avenida Juan López Peñalver, nº 21, Málaga, Spain.
  • Phone n.:+34 951 089 354
  • e-mail address: info@customersfeeling.es

PURPOSE OF THE TREATMENT AND NATURE OF THE PROCESSED DATA

The collected information through the contact form is used with the purpose of attending the queries or requests sent by Users. The collected data in this specific case are just for identification and contact (full name and email address), as well as some other data related to the specific query requested by the User

VERACITY OF THE PROVIDED INFORMATION

All the information provided by the User must be true and accurate. To that effect, the user guarantees the authenticity of all the provided data as a result the fact of having fulfilled the corresponding form. In any case, the User will be solely responsible for any false or inaccurate information provided, and also of the eventual damages caused to Hearting the brain, SL, or to a third party.

DATA RECIPIENTS AND INTERNATIONAL DATA TRANSFER

We inform the User that the processing or treatment of the collected information through the present website does not imply any international data or data disclosure to third parties.

LEGITIMATION OF DATA TREATMENT

The fact that legitimises the data treatment is the consent provided by the User when clicking on the acceptance box before sending every form.  The User has the right to withdraw his consent at any time, without affecting the legality of the data previously processed, and based on an earlier consent.

DATA STORING

The information collected through the contact form will be stored during the necessary time to attend the User’s request or enquiry. Subsequently, the data will be deleted, unless the nature of the query requires to keep them for any other purposes; in that case, we will inform you about the above-mentioned purposes, the time the data will be stored, and the recipient of your data in the corresponding terms.

EXERCISE OF YOUR RIGHTS

The User has the right to access to his personal data, as well as to require the rectification of any accurate information, or even to ask for the data elimination when, among other reasons, these data are not necessary any longer for the purpose they were initially collected . The user may request the limitation of his data treatment, in which case Hearting the brain, SL will only keep them for defending legal claims or interests, when it may correspond. In some circumstances and for reasons related to a particular situation, the User may oppose to the treatment of his data.  In this case, Hearting the brain, SL will stop processing these data, except for legal reasons, or when defending themselves of eventual claims. Finally, we inform you about your right of portability provided by the GDPR so that your data can be transferred to the person Responsible of the data treatment that the User requires. To make these rights effective, the User may send an email to info@customersfeeling.es or send a letter to the following address: Parque Tecnológico de Andalucía, Av. Juan López de Peñalver, 17, Málaga, Spain.

In the cases that it is considered Hearting the brain, SL data processing has entailed the infringement of the User data, especially when he has not obtained satisfaction during the exercise of his rights, the User may present a formal claim to the Spanish Authority  for the Control and Data Protection (Agencia Española de Protección de Datos: www.agpd.es).

COOKIE POLICY

A cookie is a file downloaded on the User computer when he access to certain websites. Cookies enable the website, among other things, to store and retrieve information about the user or computer browsing habits, and depending on this information or the way it is used, cookies may be used to recognise the user. This website uses only the necessary cookies for the correct browsing, without intending to recognise the user or his browsing habits; therefore the obligation to obtain prior consent of the user for the cookies downloading does not apply to our website.

SECURITY MEASURES

Hearting the brain, SL, has implemented and keeps a high level of security in order to protect the User personal data against an accidental loss, an unauthorised treatment or disclosure, considering the technology, the nature of the stored data, and the possible risks.

An essential objective of Hearting the brain, SL is that the implemented security protocols allow the correct functioning of this website, its functions and its services, always preserving the integrity of the stored information. The services are provided with our website technological resources, and in some occasions by a third party, who has the necessary security systems to ensure the impossibility of a non-authorised access, according to the current techniques and technology.

However, the transmission of any information on the Internet is not always totally secure; therefore, and despite the fact that Hearting the brain, SL uses its best efforts to protect User data, it cannot guarantee the total safety of them during the transit prior to our website. Once received the User data, Hearting the brain, SL will use strict procedures and security functions to block any possible unauthorised access.

MODIFICATIONS OF THE LEGAL NOTICE

Hearting the brain SL has the right to modify the current Legal Notice according to its own criteria, or because of any legislative, jurisprudential or business change. If Hearting the brain, SL introduces any modification, the new text will be published on this same website, where the user will have access to the changes. In any case, the relation with the Users will be regulated by the rules provided at the specific moment in which they access to this website,

Updated the 20th August 2019