Image recognition is a modern technology that is changing the world we are used to. We are now able to equip a computer with a camera and make it learn how to decode or interpret what the camera captures. Really impressive!! The capacity of a computer system to interpret the registered images, analysing them and […]

If somebody asks you about your guests’ satisfaction, your instinctive answer would be: “My guests are very satisfied”. However, very few hotels answer back, measure or even know the customer satisfaction indicators. Information is power. The current technology enables us to measure and quantify the level of satisfaction of our customers using Business Intelligence tools […]

In this digital era, we constantly listen about the incredible advantages of the business intelligence and how it helps to the companies to improve their results. However, many companies in the hotel industry still believe that these techniques are limited to the technology sector. This belief is false. Hotels and restaurants that are using business […]